Return Policy

SnusDirect.eu return period is 14 days.

SnusDirect.eu shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are obliged to pay for the return delivery of the product. SnusDirect.eu will pay to send replacement products and/or services.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day SnusDirect.eu have informed you about the product.

You do not qualify for our return policy if:

• The service you have bought was commenced with your consent during the return period.
• The price of the service purchased fluctuates with the financial market (ie Stock options).
• Due to the physical nature of the service, it is not returnable.
• The seal of authentication of the product has been broken/opened.

Several types of goods are exempt from being returned. Perishable goods such as snus, nicotine pouches, tobacco & nicotine free snus and Swedish candy cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

When returning a product/service:

• You are obliged to keep the product/service in the same condition as when delivered.
• You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.